Last Updated: March 31, 2026
This Privacy Policy governs the manner in which Qben (“Qben”, “we”, “us”, or “our”) collects, uses, maintains, processes, stores, and discloses information collected from users (“you”, “your”) of our platforms, including:
(collectively referred to as the “Services”).
This policy is designed to ensure transparency in how we handle your personal information and to comply with applicable data protection laws. By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.
This Privacy Policy applies to all individuals who interact with Qben’s ecosystem, including but not limited to:
Each category of users interacts with the platform differently, and therefore different types of data may be collected depending on your role.
This policy does not apply to third-party services, websites, or partners that are not controlled by Qben. Users are advised to review their respective privacy policies separately.
We collect different types of information to provide and improve our Services.
We may collect the following information from all users:
This information helps us understand how users interact with our platform and allows us to improve functionality and performance.
For users of the Customer Application, we may collect:
This data is essential for providing seamless ordering, delivery tracking, and personalized recommendations.
For restaurant partners, we collect business and compliance-related information, including:
This information is required for onboarding, verification, legal compliance, and operational management.
For delivery partners, we may collect:
This information is used for identity verification, delivery tracking, payment processing, and safety purposes.
We collect and process location data to provide location-based services.
Location data may be collected continuously while the app is in use. Users can control location permissions via device settings.
Qben may use AI and machine learning technologies to:
AI systems process data responsibly and are designed to enhance user experience without compromising privacy.
We use your information for the following purposes:
To process orders, manage deliveries, enable restaurant operations, and ensure smooth transactions across the platform.
To create and manage user accounts, authenticate users, and maintain profiles.
To respond to queries, complaints, and provide assistance related to orders or services.
To recommend restaurants, dishes, and offers based on user preferences and behavior.
To detect suspicious activity, prevent fraud, and ensure platform safety.
To comply with applicable laws, regulations, and legal obligations.
We may communicate with users through:
These communications may include order updates, account alerts, promotional offers, and important service-related information. Users may opt out of promotional messages.
We do not sell personal information. However, we may share data with:
Data sharing is limited to what is necessary for providing services.
Our platform may use third-party tools and services such as:
These services may collect information independently. Qben does not control their data practices.
We retain user data for:
Users may request deletion of their data, subject to legal obligations.
Users have the right to:
Requests can be made via contact details provided below.
Users can stop data collection by uninstalling the Application. Certain permissions like location or notifications can also be disabled through device settings.
Qben Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.
We implement appropriate security measures including:
Despite these measures, no system is completely secure.
If you wish to delete your Qben account, you can request permanent deletion of your account and associated data by following the steps below.
How to Request Account Deletion:
1. Send an email to our support team at:
qbennow@gmail.com
2. In your email, please include:
- Your registered email address or phone number
- Your account details
- (Optional) Reason for deletion
What Data Will Be Deleted:
- Personal profile information
- Contact details (email/phone)
- Order history
- Saved addresses and preferences
Data Retention:
Some data may be retained for legal, security, or compliance purposes for a limited period, after which it will be permanently deleted.
Processing Time:
Your account deletion request will typically be processed within 7 working days.
If you have any questions or need assistance, please contact us at:
qbennow@gmail.com
We reserve the right to update this Privacy Policy at any time. Changes will be reflected with an updated date. Continued use of the Services constitutes acceptance of the revised policy.
By using Qben Services, you consent to the collection, processing, and use of your data as described in this Privacy Policy.
For any queries or concerns:
📧 Email: qbennow@gmail.com
📞 Phone: +919335810336
🏢 Qben
