Last Updated: {{25/09/2025}}
This Privacy Policy describes how Qben (“Qben,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you access or use our mobile application and related services (collectively, the “Services”). By using the Services, you consent to the practices outlined in this Privacy Policy.
We may collect personal information that you voluntarily provide when:
Creating an account
Placing an order
Contacting customer support
Participating in promotions or surveys
Such information may include:
Full name
Mobile number
Email address
Delivery address
Payment information (processed securely by third-party payment providers; Qben does not store full card details)
Profile image (optional)
When you use the Services, we may automatically collect:
Device and technical information (device model, operating system, device identifiers)
Usage and log data (IP address, access times, app interactions, crash logs)
Location data (with your permission)
Analytical and performance data
We may receive information from:
Payment gateways
Restaurant partners
Delivery personnel
Social login providers (Google, Apple, Facebook), if used
We use personal information for the following purposes:
To process, confirm, and deliver your food orders
To authenticate users and manage accounts
To facilitate secure payment processing
To communicate updates, alerts, and promotional messages
To improve and optimize our Services
To provide customer support and resolve disputes
To enhance app safety, security, and fraud prevention
To comply with legal, regulatory, and contractual obligations
We may disclose your information to trusted third-party service providers, including:
Restaurant partners
Delivery partners
Payment processors
Cloud hosting and data storage providers
Analytics and customer support platforms
These providers are permitted to use your information only as necessary to perform services on our behalf.
We may disclose information:
To comply with applicable laws, regulations, or legal requests
To protect the rights, property, or safety of Qben, our users, partners, or the public
In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the transaction.
We may use cookies, device identifiers, and similar tracking technologies to:
Enhance user experience
Maintain login sessions
Analyze usage and performance
Customize app content and recommendations
You may manage tracking preferences through your device settings.
We retain personal information only for as long as necessary to:
Provide the Services
Fulfill the purposes described in this Policy
Resolve disputes
Comply with legal and regulatory obligations
Users may request data deletion at any time (see Section 9).
We implement industry-standard administrative, technical, and physical safeguards to protect personal information.
However, no electronic transmission or storage method is fully secure, and we cannot guarantee absolute security.
The Services are not intended for individuals under the age of 13 (or the minimum required age in your jurisdiction).
We do not knowingly collect personal information from children.
Your information may be transferred to and processed in countries other than your own.
We take reasonable measures to ensure that international data transfers comply with applicable data protection laws.
Depending on your region, you may have the right to:
Access the personal information we hold about you
Update or correct inaccurate information
Request deletion of your data
Withdraw consent (where applicable)
Request a copy of your data (data portability)
Opt out of marketing communications
To exercise these rights, please contact us at qbenindia@gmail.com.
The Services may contain links to third-party websites or services.
We are not responsible for the content or privacy practices of such third parties.
We may modify this Privacy Policy from time to time.
The updated version will be posted within the app, and the “Last Updated” date will be revised accordingly.
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Qben
Email: qbenindia@gmail.com
Address: Chakeri, Kanpur Nagar
Phone: 9277297859
