Last Updated: March 31, 2026
1. Introduction
This Cancellation Policy outlines the terms under which orders placed on the Qben platform may be cancelled.
This policy applies to all services offered through:
Qben Customer Application
Qben Restaurant Application
Qben Delivery Partner Application
By placing an order on Qben, you agree to the terms mentioned in this Policy.
2. Platform Model
Qben operates as a technology platform that connects customers with vendors (restaurants, cloud kitchens, home kitchens, tiffin providers) and delivery partners.
Orders placed on Qben are processed directly by vendors, and in many cases, delivery is handled by the vendor themselves under the “Own Food, Own Delivery” model.
Due to this decentralized structure, cancellation is subject to operational feasibility.
3.1 Before Order Acceptance
Customers may cancel an order without any charges before the vendor accepts it
Full refund will be initiated in such cases
3.2 After Order Acceptance
Once the vendor accepts the order, cancellation requests may not be guaranteed
Cancellation, if allowed, depends on:
Order preparation status
Vendor approval
Time elapsed since order placement
3.3 After Preparation or Dispatch
Orders cannot be cancelled once:
Food preparation has started
Order has been packed or dispatched
This is because the vendor has already incurred costs for the order.
Qben reserves the right to automatically cancel orders in the following situations:
Vendor is unable to accept the order
Item is out of stock
Technical or system errors
Delivery is not serviceable in the given location
In such cases, a full refund will be issued.
Vendors may cancel orders under limited conditions such as:
Unavailability of items
Operational issues
Unexpected workload or technical failure
In such cases, customers will be notified and refunded.
Qben may cancel orders in rare cases for:
Suspected fraudulent activity
Violation of platform policies
Payment failures
Safety or operational concerns
Appropriate actions, including refunds, will be taken accordingly.
Orders may be cancelled if:
Customer is unreachable at delivery location
Incorrect or incomplete address is provided
Customer refuses to accept the order
In such cases:
Refund may not be provided
Cancellation charges may apply (if applicable)
Qben reserves the right to:
Restrict or suspend accounts
Limit ordering privileges
for users who repeatedly:
Cancel orders after confirmation
Provide incorrect details
Misuse the cancellation system
In certain genuine situations (e.g., emergencies), Qben may:
Review cancellation requests manually
Offer partial or full resolution at its discretion
All refunds related to cancellations will be processed in accordance with the Refund Policy.
Qben reserves the right to modify this Cancellation Policy at any time. Updates will be reflected on the platform.
Continued use of the platform indicates acceptance of updated terms.
For cancellation-related queries:
📧 Email: qbennow@gmail.com
📞 Phone: +919335810336
